Privacy Policy

SKRATCH respects your privacy.

This Privacy Policy explains generally how information may be collected, used and handled when you interact with our websites, products and services.

1. Information We May Collect

Depending on how you interact with SKRATCH, information may include:

• Name
• Email address
• Contact information
• Purchase and transaction information
• Customer support communications
• Website usage information
• Device and browser information
• IP address and related technical information

Payment information may be processed directly by third-party payment processors rather than stored by SKRATCH.

2. How Information May Be Used

Information may be used to:

• Provide purchased products or services
• Deliver customer support
• Communicate regarding your purchase
• Send marketing communications where permitted
• Improve our websites and products
• Analyse website performance
• Prevent fraud or misuse
• Meet legal and regulatory obligations

3. Cookies and Analytics

Our websites may use cookies, analytics tools and similar technologies to understand website usage, improve performance and support marketing activities.

Browser settings may allow you to restrict or disable cookies.

4. Third-Party Providers

We may use third-party providers for services such as website hosting, email delivery, analytics, payment processing and product delivery.

Information may be processed by those providers where necessary to perform their services.

Their handling of information may also be governed by their own privacy policies.

5. Marketing Communications

Where permitted, we may send information about SKRATCH products, services or related offers.

Recipients may unsubscribe from marketing emails using the unsubscribe option provided in those communications.

6. Data Security

Reasonable steps are taken to protect personal information from misuse, loss and unauthorised access.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Access and Privacy Requests

You may contact us regarding access to, correction of, or questions about personal information we hold about you, subject to applicable law.

8. International Users

Our websites may be accessed internationally.

Information may therefore be processed or stored in countries different from the country in which you reside.

9. Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will be published on this page.

10. Contact

Privacy questions can be submitted using the contact information provided on the SKRATCH website.